Retail insight on November 20th 2009

November 20, 2009

News for the retail industry

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News

Burberry targets India's brand-aware middle class Times Online Burberry, the British luxury brand, is poised to enter a joint venture to expand its presence in India, a market in which the ultra-rich are thriving because of a soaring stock market. The 153-year-old company, best-known for its signature trench coats, plans to tie up with Genesis Colors, the Indian fashion retailer, and has applied for government clearance.

Supermarket chain Star Bazaar expansion plan hit by legal battle (India) FoodBizDaily.com Star Bazaar, which is the flagship banner of Tata Group subsidiary retail company Trent, was planning to set up super markets in Delhi. But currently Star Bazaar is facing a hurdle with a division bench of the Delhi High Court issuing a stay order on the use of the Star Bazaar name by Tata's retail company, Trent, for opening stores in Delhi.

Pantaloon's tie-up with internat'l players in final stage Moneycontrol.com Pantaloon Retail is looking at acquiring a food led fast moving consumer goods (FMCG) business. It is in the final stages for Big Bazaar tie-up with an international player.

Vishal Retail's CDR plan set to get lenders approval mydigitalfc.com Vishal Retail's corporate debt restructuring (CDR) proposal is coming up for final clearance before 13 banks on Friday, said Ambeek Khemka, Group President of the retail chain. The company plans restructuring of debt worth Rs 730 crore, Khemka told Financial Chronicle.

Sunglass Hut targets 30 outlets in India by 2012 Financial Express The world's largest eye-wear retail chain, Sunglass Hut, said that it is looking to take the number of its exclusive outlets in the country to 30 by 2012, as part of its expansion plan.

Retail Trends

Big back in fashion for retailers Business Standard Small is no longer beautiful for retailers. With customers returning to the shops, almost all retailers are now focusing on large format stores (15,000 to 20,000 sq ft or above) that allow them to sell a larger number of items and trigger higher consumer spending compared to the smaller, convenience formats where it's becoming increasingly difficult to make money.

Retail Insight

Multi-Channel Customer Management, Delighting Consumers, Driving Efficiency Booz In today's maturing consumer markets, emphasis is shifting from straightforward sales to a more holistic approach to customer life-cycle management, with a stronger emphasis on how sales are generated and service provided all along the customer journey. Effectively managing these different marketing, sales, and service channels poses a significant challenge. Companies need new strategies, structures, processes, and tools to deliver customer value across all channels.